Customer satisfaction is critical to a successful packaging solution. That's why BluePrint's customer services team is prepared to support your system 100% of the time. Contact us today at 804.520.5400 or service@blueprintautomation.com

24-hour Emergency Hotline
BluePrint Automation has incorporated a 24 hour hotline that receives your calls after normal office hours. This hotline is activated once you place your information in the voice mail box. The system calls the service-calling tree until it successfully delivers the message. Once the call is received, you will receive a call back within 15 min. If additional expertise is needed the call and information will be transferred to the right person, who will call you back with the help you need.

Quality Trained Personnel
BluePrint Automation strives to train our personnel to answer and deliver accurate solutions over the phone as well as in peson. All service personnel are equipped with computers and tools to fix as well as start up your equipment. They are also knowledgeable in assisting with your spare parts needs.

Response Time
BluePrint is committed to responding to our customers in their times of need. Our commitment to every customer is to have a service person there with-in 24 hours of your phone call if it is determined that on-site service is needed.

Spare Parts Group
BluePrit has a staffed spare parts group within the service organization. This team of people will be able to help you with any parts needs along with kits that are specially designed for your equipment.